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Cancellation Policy

Last updated 23 October 2026

This policy explains when an order or ticket can be cancelled, and what happens when an event is cancelled or postponed. How and when money is paid back is set out in our Refund Policy.

  1. 1. Cancelling before you pay

    You can cancel at any point before payment is completed, either by pressing Cancel on PayFast's payment page or by simply not finishing payment. Nothing is charged, no tickets are issued, and the tickets you chose are released straight away (or after 20 minutes if you just leave the page).

  2. 2. Cancelling after you have paid

    Tickets are for an event on a specific date, so a paid order can't be cancelled simply because you changed your mind or can no longer attend. Under section 42(2) of the Electronic Communications and Transactions Act, the cooling-off period does not apply to leisure services booked for a specific date.

    If you have a good reason (for example illness or a family emergency), contact us before the event. We will pass your request to the organiser, who may agree to cancel your order and refund you.

  3. 3. If the organiser cancels the event

    • Every ticket for the event is cancelled.
    • Everyone who paid gets a full refund of the price they paid, without having to ask, as described in our Refund Policy.
    • The event page shows a cancellation notice.

  4. 4. If the event is postponed or changed

    • If an event moves to a new date, or its venue or main programme changes significantly, your tickets stay valid for the new arrangements and you don't need to do anything.
    • If you can't attend the new date, or don't want to because of the change, ask us for a refund within 7 days of the change being announced, and before the event takes place.

  5. 5. If we cancel an order

    We may cancel an order that was placed fraudulently, at an obviously wrong price, or in breach of our Terms and Conditions. If we cancel an order for any of these reasons, we refund everything paid for it, except where the payment itself was fraudulent.

  6. 6. Free tickets

    Free tickets can be cancelled by the organiser at any time, and you can ask us to cancel yours if you no longer need it so someone else can have the place.

  7. 7. How to ask for a cancellation

    Email us with your order number (it starts with FN and is in your ticket email and under My tickets) and the reason. We reply within one working day.